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FAQ
FAQs (Frequently Asked Questions) provide quick answers to common queries customers may have about your products or services.
They help improve user experience and reduce repetitive support requests.
Operations
Are Lithium-ion batteries a sustainable product, and how will they impact sustainability goals?
Lithium-ion batteries are a sustainable product with a known lower carbon footprint and, in general, can help in achieving sustainability goals of companies worldwide.
The life cycle assessment of the different lithium-ion batteries have produced estimates that lithium-ion is 45%-80% less impactful to the environment than lead acid batteries, depending on the chemistry and make of the battery.
Lithium-ion has been increasingly seen as a sustainable product as new recycling processes and companies are more widely implemented worldwide. Also, as new reduced or no-carbon lithium-ion battery chemistries are designed and developed, the impact that the product will have on meeting sustainability goals for clients and companies will increase.
How to Place an order?
Please visit our product page to explore a diverse selection of available products and various brands. You may leave your contact number on the 'Enquire Now' page or simply call us at our number provided for enhanced assistance and to confirm your order. We are only one call away to meet your needs.
What is battery life cycle:
A battery's life cycle refers to the number of full charge and discharge cycles a battery can complete.
Lithium-ion batteries usually have 2500 battery life cycle, which means the life of one ups system will long for 10 to 15 years
Are lithium batteries safe?
Yes, lithium batteries are safe when used correctly and equipped with a proper Battery Management System (BMS) to prevent overcharging or overheating.
Can lithium batteries be used for solar applications?
Absolutely. Lithium batteries are ideal for solar energy storage systems due to their deep discharge capability and high energy efficiency.
How should I store a lithium battery?
Store it in a cool, dry place away from direct sunlight and extreme temperatures, ideally between 15°C–25°C (59°F–77°F).
How long does it take to charge a lithium battery?
Charging time varies by capacity, but most lithium batteries charge in 2 to 4 hours with compatible chargers.
What’s the difference between lithium-ion and lithium-iron-phosphate (LiFePO₄) batteries?
Li-ion batteries offer higher energy density, while LiFePO₄ batteries are more stable, have longer cycle life, and are safer for heavy-duty applications.
How fast will the battery be charged:
The UPS can charge lithium-ion UPS batteries faster than traditional VRLA batteries
Once order placed how long will it take to dispatch and delivery time?
Once order is placed, the product is dispatched in 24 hrs followed by a delivery period of 3-5 business days depending on your location.
How will I know my order status once order placed?
An email/whatsapp with tracking number shall be sent after 24 hrs of placing the order. In case of any queries with order status we are available for you via whatsapp and phone over the website.
Do you accept return or replacement in case I receive incorrect or defective item?
Yes, it is our priority for 100% customer satisfaction. Incase you receive an incorrect or defective item then we accept return or replacement as needed till 7 days from delivery date. Kindly view Return Policy bottom section of website for further details.
What is the period of warranty?
It’s depending on models; each product warranty details will be provided on it’s box and in the warranty card. Please register your warranty coverage within 7 days of purchase
I feel I’m far away, what if I have any issues with the product later or need warranty?
In case of warranty issues, contact our customer care via WhatsApp or phone and your issues will be looked into immediately. All India service support is available with no charge on parts or shipping under warranty.
Lithium-Ion Technology
What are the main advantages of Lithium-ion battery in UPS(uninterruptible Power Supply) applications?
Lithium-ion has many advantages over other battery solutions. For many Mitsubishi Electric customers, the benefits of lithium-ion batteries include:
- Power density
- Cycle life
- Warranty
- System footprint
- Weight
- Faster recharge time
- Increased sustainability
- Service life
- Lower cost of maintenance
Lithium-ion battery cabinets also include a battery management system that constantly maintains and checks the system’s health. This level of control and management is not typically available with other battery systems.
What Industries have widely adopted lithium-ion-batteries?
Various markets across the United States have adopted lithium-ion batteries, including the data center, enterprise, cloud computing, edge, telecom, and colocation industries.
Lithium-ion batteries quickly replaced Pure Lead batteries as an increased power density battery for higher IT power loads.
Can I replace VRLA batteries system with a Lithium-ion battery system?
Generally, No. To replace an existing VRLA battery system with a lithium-ion system, the first step would be to evaluate the UPS module and system to see if that UPS can be updated and used with lithium-ion batteries.
Some UPS modules require a system upgrade to their control boards or control programming to utilize lithium-ion batteries as a battery backup source.
EALS has an amazing field service team that is trained to evaluate systems in the field for lithium-ion battery upgrades. We suggest that a Field Service Technician or Engineer evaluates the systems that you would like to upgrade to lithium-ion so they can provide a full report on what is required and the viable options for moving forward.
There are local authorities and regulations to also consider when switching to lithium-ion.
If you are interested in upgrading to this battery chemistry, please contact us so we can help you through the process.
Does a Lithium-ion battery system come with a battery management or a monitoring system(BMS)?
Yes, lithium-ion battery systems have a battery management system (BMS) – not a traditional monitoring system. The BMS for lithium-ion batteries provided on Mitsubishi Electric lithium-ion battery backup systems control, charge, and put in protection settings that limit any safety risks.
What does a Lithium-ion battery management system (BMS) manage and monitor? And how does it prevent any thermal events?
A lithium-ion battery management system has protection settings in place to prevent thermal runawayevents. Each lithium-ion rack BMS has a minor and major protection setting.
The BMS system tracks SOC, SOH, Alarms, Rack Voltage, Rack Real Current, Rack Average Current, and Cell Sum Voltage on String. The BMS also tracks and manages Min/Max Cell Voltage and Min/Max Cell Temperature.
Mitsubishi Electric takes safety very seriously, and all our lithium-ion batteries are thoroughly tested with our UPS modules. The testing also includes making sure the BMS system for the lithium-ion batteries is operating correctly and sufficiently.
How does the cost of lithium-ion batteries compare to VRLA when used with a UPS?
The overall total cost of ownership (TCO) of lithium-ion batteries including equipment, service, and maintenance is typically lower than that of VRLA or VRLA Pure Lead batteries over the battery’s life.
Given the widespread utilization of lithium-ion batteries throughout the various markets and industries, such as Battery Energy Storage and Electric Vehicles the commodity pricing and overall initial cost of lithium-ion batteries has been drastically reduced over the last 2 years.
This reduction in initial cost and the dramatic increase in power density of lithium-ion batteries has made them extremely cost-effective compared to VRLA and other battery solutions.
How do I determine appropriate size and capacity od lithium-ion batteries for any UPS system?
To determine the appropriate size and capacity a lithium-ion battery system: Consider the use case. Determining the use case can determine the number of cycles required by the battery system in a year’s time and what safety requirements should be considered. This will determine the best lithium-ion battery chemistry to use and how to size the system properly to that specific use case.
Examine discharge and charge temperature characteristics, the cell end voltage limits, and the charging characteristics of the battery.
The sizing will consider these characteristics, and the EALS Electric Engineering and Project Application Engineering teams are trained experts in properly sizing the battery system for your application – Contact us!
Safety
Are lithium-ion batteries safe?
Yes, lithium-ion battery systems in a typical UPS backup application are safe. EALS offers only top-tier lithium-ion battery solutions
Most thermal runaway events that are in the news are for different use cases and applications, not UPS applications. How the battery is being used and the application in which it is used are important in determining the battery system’s safety.
In UPS applications, the battery does not cycle heavily, and top tier lithium-ion batteries are considered very safe under this primary use case.
There are some new use cases, such as Grid-Interactive UPS applications in which the cycling of the battery is more frequent but, in general, lithium-ion batteries are a safe* solution.
Do Lithium-ion batteries have a higher risk of thermal runaway than other battery technologies?
Lithium-ion batteries in a UPS backup use case is one of the safest applications on the market.
Given that lithium-ion batteries are put under so much scrutiny and testing by Mitsubishi Electric during integration testing and development, that same scrutiny makes them one of the safest batteries in the UPS industry.
Furthermore, the lithium-ion battery management systems provided on our lithium-ion battery backup systems control, charge, and put in protection settings that limit any safety risks.
Installation
What are the Installation best practices for ensuring the safe and efficient operation of Lithium-ion batteries in a UPS system?
Before installing lithium-ion, always pay close attention to all safety labels, connection directions, and charge/discharge profiles of the battery chemistry to ensure proper safety and handling of the battery product.
Otherwise, it is recommended to consult EALS service technical team for better guidance.
Do Lithium-ion batteries have a higher risk of thermal runaway than other battery technologies?
Lithium-ion batteries in a UPS backup use case is one of the safest applications on the market.
Given that lithium-ion batteries are put under so much scrutiny and testing by Mitsubishi Electric during integration testing and development, that same scrutiny makes them one of the safest batteries in the UPS industry.
Furthermore, the lithium-ion battery management systems provided on our lithium-ion battery backup systems control, charge, and put in protection settings that limit any safety risks.